 |
 |
 |
 |
 |
 |
 |
Delivery
Processing times usually take about 1 week from ordering, usually sooner. (Express orders within 3 working days) We always do our best to process your order as soon as possible. Please make sure the address you give us has no spelling mistakes as we cannot be held responsible for orders going astray due to incorrect address information. Our express service guarantees you will receive your order in 2/3 working days (not weekends). If it cannot be delivered in this time then we shall contact you immediately.
RETURNS
If the goods are faulty in any way then we will be happy to give you a replacement or fully refund you the price of the goods and pay for any postage expense. If there is a mistake in spelling or any other error due to the customer making a mistake then we cannot replace the goods or give any refund. Please double check all spelling before ordering.
PAYMENT
We always require payment before the goods are despatched, even on larger orders unless agreement is made otherwise with ourselves.
Credit and debit card payment on the website is encrypted and processed on behalf of WORLDPAY and we do not hold any of your credit or debit card details. We also accept cheque and postal orders.
COMPLAINTS
If you are not happy or would like to make a complaint then you may do so by contacting us and we shall rectify the problem asap.
Processing times usually take about 1 week from ordering, usually sooner. (Express orders within 3 working days) We always do our best to process your order as soon as possible. Please make sure the address you give us has no spelling mistakes as we cannot be held responsible for orders going astray due to incorrect address information. Our express service guarantees you will receive your order in 2/3 working days (not weekends). If it cannot be delivered in this time then we shall contact you immediately.
RETURNS
If the goods are faulty in any way then we will be happy to give you a replacement or fully refund you the price of the goods and pay for any postage expense. If there is a mistake in spelling or any other error due to the customer making a mistake then we cannot replace the goods or give any refund. Please double check all spelling before ordering.
PAYMENT
We always require payment before the goods are despatched, even on larger orders unless agreement is made otherwise with ourselves.
Credit and debit card payment on the website is encrypted and processed on behalf of WORLDPAY and we do not hold any of your credit or debit card details. We also accept cheque and postal orders.
COMPLAINTS
If you are not happy or would like to make a complaint then you may do so by contacting us and we shall rectify the problem asap.
